iqz9x Privacy Policy
Find out clearly how your personal information is collected, where it is stored, and how it is kept secure — all in full transparency.
Introduction & Policy Overview
iqz9x ("we", "our", or "platform") operates a safe and trusted service for online gaming users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use our website or services, why we collect it, how we use it, and how we keep it secure.
By using our services, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, you are requested to stop using our services. We may update this Policy from time to time; if you continue using our services after a change takes effect, you will be considered to have accepted those changes.
This Policy applies only to websites and services operated by iqz9x. We are not responsible for third-party websites or services. Our services are intended for persons aged 21 and above only.
What Information We Collect
iqz9x collects information from you in two main ways — information you provide directly, and information collected automatically through your use of the service.
1.1 Personal Information Provided Directly
Information you provide when creating an account or using our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred username and password (stored in encrypted form)
- Payment details (bKash, Nagad, Rocket, or Upay account number)
- Documents submitted for identity verification (where applicable)
- Information provided when contacting the support team
1.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device type
- Browser type, language, and version
- Time, date, and session duration of service use
- Pages visited and gaming activity logs
- Referral source (how you found us)
- Information collected through cookies and similar tracking technologies
1.3 Financial Transaction Information
A record of every deposit and withdrawal transaction is stored in our system. This includes the transaction amount, time, payment method used, and transaction status. Full transaction details go directly to our payment processor — we do not store complete card or wallet numbers.
Purpose of Using Your Information
iqz9x uses your information only for legitimate and necessary purposes. Below is a detailed description of why and how we use your information.
Account Management
Your information is used to create, verify, and manage your account and to continue providing services. Age verification and identity confirmation are part of maintaining a safe gaming environment.
Payment Processing
Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Every transaction is secured through SSL encryption.
Customer Support
The support team uses your account and contact information to respond to your queries and resolve issues. Support is provided through both live chat and email ([email protected]).
Service Improvement
Analytical data is used to improve the gaming experience, security measures, and platform performance. No personal information is shared with third parties in this process.
Fraud Prevention
Your information is used to detect and prevent unauthorised transactions, multiple accounts, and other dishonest activities. This is done to protect all users of the platform.
Communication & Notifications
Your contact information is used to keep you informed about important account notifications, transaction confirmations, and service updates.
Information Sharing & Disclosure
iqz9x does not sell your personal information. However, in certain specific circumstances, information may be shared with third parties, as described in detail below.
3.1 Service Provider Partners
Only the necessary information is shared with trusted organisations that provide services on our behalf (such as payment processors and technology infrastructure providers). These partners are bound to comply with our privacy standards and may not use your information for their own purposes.
3.2 Legal Obligations
We may be required to disclose relevant information in response to a court order, legal notice, or a lawful request from a competent authority. In such cases, we provide only the information legally required and make every effort to notify you as far as possible.
3.3 Security & Fraud Prevention
If money laundering, fraud, or other illegal activity is detected, the relevant information may be shared with the appropriate authorities. This is done to protect all honest users of the platform.
3.4 What We Do Not Do
- We do not sell your personal information to advertisers or marketers.
- We do not share your information with unrelated third parties.
- We do not disclose your information without your consent, except where required by law.
Cookies & Tracking Technologies
iqz9x uses cookies and similar technologies to improve your user experience and to keep the platform running smoothly.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — such as keeping your login session active, security verification, and remembering your language preference. Without these cookies, the service will not work properly.
4.2 Analytical Cookies
We use analytical cookies to understand how users are using our platform — which pages are used most, where issues occur, and how the service can be improved. This information is analysed in aggregate — not at an individual level.
4.3 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some parts of the service to not work correctly. Instructions for changing cookie settings for each browser can be found on the relevant browser's help page.
Data Storage & Security
5.1 SSL Encryption
All data transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. This ensures that third parties cannot read or alter your information.
5.2 Password Protection
Your password is never stored in plain text. It is stored in encrypted form using industry-standard hashing algorithms, which no staff member can read.
5.3 Server Security
Our server infrastructure undergoes regular security testing and updates. Firewalls, access controls, and continuous monitoring are in place to prevent unauthorised access.
5.4 Data Retention Period
Your personal information is retained for as long as your account is active or as needed to provide the service. Certain information may be kept for a defined period to meet legal obligations.
Note: No digital system is completely secure. While we ensure the highest industry-standard security measures, in the event of any unforeseen security breach, we acknowledge our responsibility and make every effort to notify affected users in a timely manner.
Your Rights & Options
iqz9x believes that you should have control over your own information. Your rights are described below.
6.1 Right to Access Information
You may request at any time that we inform you of what information we hold about you. We will provide you with a summary of that information within a reasonable time.
6.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. Some information can be updated directly from your profile settings.
6.3 Account Closure & Data Deletion Request
You may request to close your account and have your personal information deleted. Please note that due to legal obligations, certain information may need to be retained for a defined period.
6.4 Opting Out of Marketing Communications
If you do not wish to receive promotional communications, you can inform our support team at any time. However, important account and transaction notifications cannot be turned off, as they are an integral part of the service.
To exercise these rights, please contact our support team. Live chat is available 24/7 and you can also write to us at [email protected].
Protection of Minors
iqz9x services are strictly for persons aged 21 and above only. We do not knowingly collect personal information from anyone under 21. Age is verified at the time of account creation.
If we have reason to believe that a minor has created an account on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our services, please notify us at [email protected].
Policy Changes & Updates
iqz9x may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform.
Each update will show the "Last Updated" date at the top of the page. If you continue using the service after a policy change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
Contact & Support
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Chat with us directly 24/7 via live chat — the fastest way to get a response.
Email us: [email protected] — support is available in both Bengali and English.
Our support team provides assistance in both Bengali and English.